Frequently Asked Questions
Everything you need to know about our historical simulations and digital wargames.
How do I receive my game after purchasing?
All games are delivered digitally. Upon completing your purchase, you will receive an automated email containing your unique serial number and a download link to access the game installer immediately.
What are the system requirements for Wargame Design Studio titles?
Our titles are designed to run on Windows 7, 8, 10, and 11. They require minimal hardware specs, typically needing only 512MB of RAM and a basic graphics card, making them accessible for most modern PCs and laptops.
Can I install my purchased games on multiple computers?
Yes, your license allows you to install and activate the game on up to two personal devices, provided they are for your own private use.
What is your return policy for digital software?
Due to the nature of digital distribution and the provision of serial numbers, we generally do not offer refunds once a product has been downloaded. We encourage customers to review product manuals and screenshots before purchasing.
How do I get technical support if a game isn't running correctly?
We provide dedicated technical support through our Help Desk. You can submit a ticket via our website, and our team will assist you with installation issues, bug reports, or compatibility questions.
Are game updates and patches included for free?
Yes, we are committed to the long-term maintenance of our titles. All incremental updates, bug fixes, and engine enhancements for your purchased version are provided free of charge through our Updates page.